Help
Exchanges & refunds
Wrong size or colour? Tell us within 7 days of delivery. Weโll collect the piece from your door and send you the right one.
How an exchange works
- Message us within 7 daysWhatsApp or call +91 89686 68213, or email connect@rangaai.com. Share your order number and the size or colour youโd like instead.
- Pack it, we collect itFold the piece back into its packaging with the tags on. Our courier partner picks it up from your address.
- Your new piece is sentOnce it reaches our studio and weโve checked it, we send out your new size or colour.
If something is wrong with your order
If you receive the wrong piece, or it has a genuine defect, weโll replace it or give you a full refund.
- Tell us within 7 daysSend your order number and a photo of the problem on WhatsApp or by email.
- Note it on the delivery slipIf the parcel looks damaged or opened, write this on the courierโs delivery receipt instead of signing it as received.
- Keep the packagingHold on to the box, tags and invoice until weโve looked into it.
Good to know
Can I return a piece for a refund?
We donโt take returns on pieces that arrive correct and in good condition. You can exchange them for another size or colour instead.
What condition should the piece be in?
Unworn and unwashed, with its tags and original packaging.
How long does a refund take?
Once approved, the full amount reaches your account in 4 to 5 working days.
When canโt we refund?
If the shipping address was wrong or incomplete, the courier couldnโt deliver after three attempts, or the parcel was refused.
Is every request approved?
Each piece is hand-dyed and made in small batches, so we look at every request individually and always try to find a fair solution.
Still unsure? Talk to us.
Mon to Sat, 10am to 6pm. Emails answered within 48 working hours.